Effective date: September 5^th, 2026

City to Summit Courier (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit citytosummitcourier.com, contact us, or use our courier and delivery services.

We do not sell your personal information. We use information provided for deliveries to arrange, complete, and support those deliveries and to meet related payment, recordkeeping, security, and legal obligations.

1. Information we collect

Depending on how you interact with us, we may collect:

• Contact information: Your name, business name, email address, and telephone number.
• Delivery information: Pick up and delivery addresses, sender and recipient contact details, scheduling preferences, package details, and delivery instructions.
• Payment and transaction information: Billing details, payment status, transaction references, and records of services purchased.
• Communications: Information you provide when requesting a quote, scheduling a delivery, contacting customer service, or communicating with us about a delivery.

We may receive information directly from you or from another person or business arranging a delivery for you.

Please provide only information reasonably needed for the delivery. Avoid including sensitive personal information in delivery instructions unless it is necessary and you have discussed it with us.

2. How we use information

We use personal information to:

• Provide quotes and schedule pick up and deliveries.
• Coordinate with senders, recipients, and delivery personnel.
• Complete deliveries and resolve delivery-related issues.
• Process payments, issue invoices, and maintain transaction records.
• Respond to questions and provide customer support.
• Help prevent fraud, misuse, and unauthorized access.
• Comply with applicable laws and resolve disputes.

3. When we share information

We share personal information as reasonably necessary to provide our services, including with:

• Delivery personnel: Information needed to perform pick up and deliveries.
• Senders and recipients: Information needed to coordinate, confirm, or resolve a delivery.
• Service providers: Companies that support payment processing, customer relationship management, and other business functions described in this policy.

Our service providers include:

• Stripe: Used for payment processing. See Stripe Privacy Policy
• Venmo Business: Used to accept business payments. See Venmo Privacy Policy
• Zoho: Used for customer relationship management and related service records. See Zoho Privacy Policy

When you make a payment through Stripe or Venmo, the payment provider processes information under its applicable terms and privacy policy. We receive transaction information needed to confirm payment and maintain our records.

We may also disclose information when required by law or when reasonably necessary to prevent fraud or protect the rights, property, or safety of our customers, our business, or others.

We do not sell personal information provided by customers, senders, or delivery recipients.

4. How long we retain information

We retain personal information for as long as reasonably necessary to provide and support our services, maintain required business and financial records, resolve disputes, and comply with legal obligations.

Retention periods vary depending on the type of information and the reason it was collected.

5. Information security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your choices and privacy requests

You may contact us to request access to, correction of, or deletion of your personal information. Depending on where you live and which laws apply, you may have additional privacy rights.

We will respond as required by applicable law. We may need to verify your identity before completing a request, and we may retain certain information when required or permitted by law.

You may choose not to provide requested information, but we may be unable to arrange or complete a delivery without necessary contact, address, or payment details.

7. Changes to this policy

We may update this Privacy Policy from time to time. Updates will appear on this page with a revised effective date. If applicable law requires additional notice of a material change, we will provide that notice.

8. Contact us

For questions about this policy or requests regarding your personal information, contact:

City to Summit Courier
Email: info@citytosummitcourier.com
Phone: 1-720-786-6036